| Warranty
All our products come with warranty. We include two types of warranties – standard and international warranty – for our products, with the added option to purchase extended warranty as well.
Standard Warranty:
Our products are covered under our own 12 months seller's warranty against any manufacture defects. If a manufacture defect is found within 12 months after the date of purchase, simply contact us and we will provide instructions on how to get your item(s) serviced. In some cases, we may ask you to return the item to us in Hong Kong and we will have it professionally serviced in a manufacturer appointed service centre. We will also cover all the postage costs involved*.
*Only when the item qualifies for free repair under the 12 months warranty terms
»Terms and Conditions apply
International Warranty
The international warranty is provided by a global company called Mack. Mack has authorized repair centers worldwide where you can take the items in for service. This means you do not need to send the item back to us for repair.
PRIOR to having equipment serviced at an international factory service centre, please email international@mackcam.com for a service authorization number. In the email, please provide your Name, Service Contract Number, Make and Model of your equipment and a brief description of the problem you are experiencing. You will receive an authorization number for service via email. For more information on this warranty, you may visit Mack's website at www.mackcam.com.
Please find the following list of international warranties valid from the date of purchase.
Mack 1 Year Still Digital Warranty (under $1000)
Mack 5 Year Still Digital Warranty (under $500)
Mack 5 Year Still Digital Warranty (under $1000)
Mack 5 Year Still Digital Warranty (under $3000)
Mack 7 Year Lens Warranty (under $1000)
»Terms and Conditions apply
Extended Warranty
For that extra peace of mind, we can offer you extended warranty. In the rare event of your product malfunctioning, we understand repair costs can be very high. This is why we are offering extended warranty provided by Mack Cameras at a very affordable price.
Please find the following list of extended warranties valid after the seller's warranty.
Mack 3 Year Still Digital Warranty (under $1000)
Mack 3 Year Professional Lens Warranty (over £500)
»Terms and Conditions apply
Standard Warranty Terms and Conditions:
Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.
The DigitalRev one year warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period of 1 year after the dispatch date.
What is covered:
| |
• |
Parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning. |
| |
• |
Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning. |
Specific exclusions (what's NOT covered):
| |
• |
connection cables, battery, charger, remote controller, external casing, memory card, accessories, consumables and film (DigitalRev reserves the right to amend the list of consumables, optional units and accessories without prior notice); |
|
• |
software, firmware, driver compact disc, manuals and the related installation; |
|
• |
dead pixels on display panels that exceed manufacturer specifications |
|
• |
product and image sensor cleaning. |
General exclusions (what's NOT covered):
|
• |
Wear and tear |
| |
• |
Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions |
|
• |
improper usage, storage or handling of the product |
|
• |
A breach of the terms and conditions of this warranty or the contract terms |
|
• |
Failure to follow our written instructions for the product, or those of the manufacturer |
|
• |
Damage or defect due to wilful neglect or negligence by anyone other than us
|
|
• |
Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer |
|
• |
Modification to the product and/or software, by someone other than our representatives
|
|
• |
Connection of other fittings, accessories, equipment or software to the product which were not approved by us |
|
• |
External causes out of our control which may include accidents, fire disasters or burglaries |
|
• |
Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel |
|
• |
Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract |
|
• |
Correction of errors for any non-DigitalRev or original manufacturer proprietary software |
|
• |
Loss or damage of data |
|
• |
Attaching the product to a network not approved by us, or if you have made changes to your operating or network system |
The warranty is valid from the date of dispatch until the end of 1 year.
If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.
It is in your best interest to make a note of your product's item number and this should be quoted in any communication with DigitalRev.
If the product is returned to DigitalRev, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), DigitalRev cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.
DigitalRev warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of dispatch. In the event that the product is not in good working condition, DigitalRev will provide, during the warranty period, a free service. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).
We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.
You must obtain an authorisation for repair from us first. The choice of repair is subject to DigitalRev's authorisation, and we may choose to specify a particular service centre.
You must inform the service centre in writing if you change your address while your product is being repaired.
You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.
DigitalRev's only obligation under this warranty is the provision of the service as set out above.
You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.
The warranty is not transferable to a third party.
Mack Warranty Terms and Conditions:
| |
• |
Each warranty card covers ONE item ONLY. A listing with BOTH Camera and Lens would require a separate warranty card for each (i.e. TWO warranties need to be purchased.) |
| |
• |
MACK warranty does not cover equipment which has been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact or lack of proper care as indicated in the manual of operations. Accessories are not covered under the terms of the warranty |
| |
• |
Please refer to the Warranty listings for more information regarding the terms and conditions of the warranty |
| |
• |
DigitalRev reserves the right to change or amend the terms and conditions of this promotion without prior notice. In the event of a dispute, DigitalRev reserves the right to the final outcome |
|
|
